Refund Policy
Last updated 8 September 2026
SFXGen is a prepaid monthly subscription for generated sound takes. This page is the refund policy that goes with the terms of use.
Cancel anytime
Use Manage billing on your account page (Stripe Customer Portal) to cancel. You keep the paid plan until the end of the current period. After that you return to the Free plan. We do not prorate unused days, and unused credits do not roll over or convert to cash.
First-month refund
If this is your first paid SFXGen subscription, you may email hello@torontosoft.com within 7 days of the charge and ask for a refund, provided you have used fewer than 10 paid sound takes in that period. We refund to the original payment method through Stripe.
What we do not refund
Renewals, plan upgrades after the first week, consumed sound takes, or dissatisfaction with a particular generated sound (you can generate another take instead). Failed generations that were charged are already returned to your credit balance automatically.
Chargebacks
Opening a chargeback without talking to us first may freeze the account while we respond. Write to us — we would rather refund a qualifying first month than fight a dispute.